Question 1

What types of cards are available?

Accepted Answer

We offer a wide range of cards for various occasions, including birthdays, thank you notes, sympathy cards, holiday greetings, and more.

Question 2

Can I add a personal message to my cards?

Accepted Answer

Yes, you can add a personal message to most of our cards during the checkout process. Just follow the prompts to include your special note.

Question 3

How long does shipping take?

Accepted Answer

Our standard shipping takes 5-7 business days within the USA.

Question 4

Do you ship internationally?

Accepted Answer

Not at this time.

Question 5

What should I do if my order is damaged or incorrect?

Accepted Answer

If your order arrives damaged or incorrect, please email us a photo of the item along with your order number at info@carterreneestudio.com within one week of delivery. We will be happy to assist you.

Question 6

How do I track my order?

Accepted Answer

You will receive tracking information via email once your order has been shipped. Simply click on the link provided to track your package.

Question 7

Can I change my order after it has been placed?

Accepted Answer

If your order has not yet been processed, we may be able to make changes to it. Please contact us as soon as possible @info@cartereneestudio.com

Question 8

How do I contact customer support?

Accepted Answer

You can contact our customer support team through our website or by emailing us at info@carterreneestudio.com. We're here to help with any questions or concerns you may have.

Question 9

How do I choose the right pen for my card messages?

Accepted Answer

When it comes to writing heartfelt messages inside your cards, we recommend using ballpoint pens for the best results. However, we advise against using gel pens when writing inside our holiday card collection.

Carter Renee Studio | Stationery Shop

FAQs